We plan to send out your order by the next day after receiving it. Occasionally we may not send for 3 or 4 days depending on circumstances.
For the UK and Channel Islands, we send out First Class signed for through the Royal Mail and you should have your order the next day
For Europe we send out the parcel 'International signed for' through the Royal Mail or by courier.
Duty and Customs
Textura operates on a DDU (Delivered Duty Unpaid) basis. If your order is being delivered outside of the European Union, local import duty and local taxes may be applicable. Such import duties may impose a delay in your goods clearing customs, of which Textura has no control.. Textura is not financially responsible for any local import duties and taxes imposed on your goods. Any local duty/taxes/customs fees imposed are payable locally by the purchaser. The purchaser is responsible for providing any information required by Customs & Excise to ensure the goods are cleared.
Please note Textura is not able to refund any duty paid on items returned to us either due to fault or unsuitability as this is a contract between the purchaser and their own country Customs & Excise. If you are unsure of whether to expect to pay duty on goods shipped to your country from the UK, please contact your local Customs & Excise office who will be able to advise you further.
All prices on our website are in pounds sterling (GBP) and include UK sales tax - VAT at the current rate of 20%.
We genuinely hope you are delighted by the design, quality, originality and value of our product. However, should you wish to return any items to us, we also hope to make the process as easy and smooth as possible. To help us achieve this, we would ask you to take a moment to read the information provided below.
Should you have any queries with any of the information provided on this page or are experiencing any problems in returning goods to us, please feel free to call us on 01335 347515
Any items purchased may be returned to us for refund or exchange within 14 days of receipt. Please return faulty goods as soon you become aware of the fault.
In line with Distance Selling Regulations 2000, you have the right to cancel your order up to 14 working days from the day after receipt of your goods. Notification of cancellation must be made in writing to:
Unit 2, Wellington Yard
Items should be returned to Textura. Upon receipt we will process the return and refund the full value of the order as quickly as possible (we aim for within 14 days) and at the most within 30 days of cancellation.
Method of Return
Return by Post
Please be sure to complete the following
- enclose all items you wish to return (in their original condition and packaging)
- complete your returns form (detailing what items you are returning and identifying any exchanges you wish to be sent out to you).
- make sure our returns address is clearly displayed on the outer package and the package is carefully sealed.
Returns should be sent to:
Unit 2,Wellington Yard
We are unable to accept responsibility for returned items until received by us. Until this point the items remain your responsibility. We strongly advise therefore that you use registered post and retain proof of postage, when returning items. We also cannot accept responsibility for goods damaged in transit during their return to us.
Please be careful when trying on clothing that you are not wearing any make-up, hair product, fragrance, deodorant or other creams or substances, which may mark or damage the product.
Items must be returned in their original condition. Original condition means that items must be un-used and un-worn, with no marks, scent or damage. Wherever possible, items should be returned in their original packaging with any product tags/tickets still attached.
Refunds, Postage & Packing (P&P) and Additional Payments
Refunds will be processed as quickly as possible (we aim for within 14 days) but customers should allow up to 30 days for a refund to be made to their credit card.
Where items have been returned in exchange for other items, the balance of value between the returned items and exchanges will be credited to/debited from your card. Please see the important notes in the paragraph below on how this will be completed.
In the interests of security we do not store all the required parts of your card details needed to take payment. It is important therefore that you provide your principal contact telephone number in the 'Additional Payment' section on the returns form.
Returned items which are accepted as faulty by Textura or items that we incorrectly despatched to you will be refunded in full. We will also include a refund for double the value of the original p&p charged by us. This is to cover the cost incurred by you when returning the faulty items.
Refunds on returned items (which are not faulty) will not include the original p&p charge or the cost of returning the goods to us. We will not charge additional postage and packaging when we send out exchange items.
We use the Royal Mail for the distribution of most of our packages the UK. On occasion delays beyond our control may be caused by Royal Mail.
If your package has not been delivered within our stated delivery times, please firstly check that Royal Mail has not attempted a delivery when you were out. All shipped packages require a signature and hence, may be being held by Royal Mail. In the unlikely event of Royal Mail losing your order we are required by Royal Mail to allow a total of 15 working days for them to investigate any loss and confirm failure to deliver. In the event of your order being lost, we will of course be happy to either provide a refund or resend the goods you originally requested. However, we are unable to process any refunds or redeliveries during this 15 day period required by Royal Mail to investigate the loss. Once we have accepted that your order has been lost we will contact Royal Mail to claim for our losses. Royal Mail may contact you by post to confirm our claim.
Should you suspect your order to have been lost by Royal Mail please contact us on 01335 347515 and we will be happy to investigate on your behalf.